Shipping policy
You may cancel your order at any time before it ships, free of charge, for any reason. Once your order has been processed and handed to the carrier, it can no longer be cancelled, since the terrarium is already in transit. If you're unsure whether your order has shipped, contact Support@plantpico.com and we'll confirm right away.
If you've received your order and are not satisfied, please don't discard it. We require proof of the item's condition (photos or video) before processing a replacement or refund.
Order Processing and Handcrafting
Each terrarium is handcrafted to order. Once your order is confirmed, please allow up to 3 business days for processing and handcrafting before it ships. You'll receive a notification once your order has shipped.
| Stage | Timeframe (Business Days) |
|---|---|
| Order Processing | 1 to 3 |
| Domestic Shipping | 3 to 7 |
| Total Estimated | 1 to 2 weeks |
(Confirm these match what you can actually deliver now. These numbers need to hold up, since they're the ones a customer, or Shopify, would check against reality.)
For gifts or time-sensitive orders, please place your order at least 2 weeks in advance.
How to Check the Status of Your Order
Track your order on our Track Your Product page using your order number and email. If you haven't received your order within 10 days of your shipping confirmation email, contact Support@plantpico.com with your name and order number, and we'll investigate right away.
Shipping to P.O. Boxes
Some carriers have limitations shipping to P.O. Boxes. If your order is going to a P.O. Box, contact us for details specific to your carrier.
Delivery Zones and Shipping Costs
Delivery Zones: USA
Shipping Costs: FREE
International orders: customs, duties, or import taxes may apply and are the customer's responsibility.
Damaged, Delayed, or Missing Orders
If your order arrives damaged, is delayed beyond the estimated window, or doesn't arrive, email Support@plantpico.com with your order number and photos of the item's condition, if applicable. We will resolve this at no cost to you, through a free replacement or full refund, your choice. We aim to respond within 24 hours and resolve the issue within 48 hours of your report.
Lost Package Policy
If your order hasn't arrived within 10 days of the estimated delivery window, contact us and we'll open an inquiry with the carrier. If the package is confirmed lost, we'll issue a replacement or a full refund immediately.
30-Day Return Policy (Change of Mind)
We accept returns up to 30 days after delivery if the item is unused and in its original condition. For change-of-mind returns only (not damage, delay, or loss), we refund the full order amount minus return shipping costs.
Digital products and insurance/protection add-ons are not refundable.
Contact Us
Questions about an order, a delay, or this policy? Reach us any time at Support@plantpico.com.